Rates are calculated on the basis of information provided by the customer, including specifically the services to be provided, the type, weight and volume of the goods to be transported, stored prepared, packaged or packed.
Quotations also depend on currency exchange rates at the time they are issued. They also depend on Liners of our choice, subcontractors’ conditionsand rates, and on the laws, regulations and international agreements in force.
If one or several of these base elements change after the quotation is issued, including by the service provider’s substitutes, which may prejudice the latter, provided the latter provides proof of this, the prices given in the quotation will be modified accordingly. The same applies for any unforeseen event entailing a change to the planned haulage route.
Surcharges are always VATOS (valid at time of shipment).
The Agent cannot accept any responsibility or obligation greater than those assumed towards itself by the Steamship Companies, railways and/or other transport companies or agents used in turn as carriers.
Amounts subject to legal VAT in the cases provided for by the regulations in force.
The exchange rate, where applicable, is always indicative.
Packages are always considered stackable, unless otherwise indicated.
Goods subject to duty such as alcohol, tobacco, cigarettes, cigars etc. are not accepted.
Personal effects are accepted only upon written request, subject to verification and approval by our customer service.
Goods of high artistic value and subject to Fine Arts (paintings, ornaments, statues etc.) are not accepted.
FOB All in, unless otherwise specified, includes 1 customs entry, 1 online HBL, ISPS, Port Taxes, Inland Contribution Fee, Dau
Any and all liability is declined for orders given or received by telephone, without written confirmation.
The bookings requested will be considered confirmed unless written cancellations within the fixed times
Any cancellation must be notified no later than 5 days before the scheduled date for loading, otherwise full amount quoted can be billed
Departure and arrival dates may be subject to variations due to justified reasons summoned by the Liners used.
Placing and loading of the containers must be carried out 5 (five) days before the sailing date
-Out-of-gauge and utmost heavy goods must be evaluated in advance by our operations department. Costs to be quoted case by case
Goods must be handed over packaged, packed, marked, labelled so that it can withstand loading, handling and haulage operations
The goods must be marked and the same marking must be indicated on the shipping documents
The service provider cannot be held responsible for any consequences of insufficient or absent or defective packing, packaging, marking and/orlabelling or of lack of sufficient information on the type and particularities of the merchandise.
In the event that the loading and safety of the goods are carried out by the shipper/customer or are carried out by third parties on behalf of the latter, the service provider will not be required to carry out any checks, and cannot be held responsible for damage suffered by the goods due to a poorly performed loading /stowage operations.
The correct and full documentation for the export procedure must be submitted at least three days before the customs closing date.
Customs entry will be performed once the container has entered the port.
Documents required :
B/L and EUR1 instructions (Eur1 for destinations where required) must be given jointly on the same day of the loading
It’s mandatory to notify us before collecting the goods in case EUR1 form is not required. Not receiving any contrary indications in time, we will automatically issue it as per quotation, and billing its cost
Any restrictive orders on the delivery of goods (i.e. payment on delivery, etc.) must be definitely written on the mandate of each single shipment.
No insurance policy for the merchandise is signed by the service provider without a written order, repeated for each shipment or operation, specifyingthe risks to be covered (ordinary and special) and the values to be guaranteed. In the absence of an accurate specification, the ordinary risks will be covered by the carriers engaged.
If such an order is given, the service provider, acting on the client’s behalf, takes out an insurance policy with an insurer acknowledged to be solvent at the time of signing. Acting as agent, the service provider can under no circumstances be considered as an insurer.
Cost: 0.50% on the insured value (Min € 60.00) 10% deductible on the value of the goods for total and / or partial theft; robbery, loss, total or partial non-delivery, tampering or shortages, which will however be compensated after deduction of € 250.00 of overdraft.
A client who covers haulage and other risks himself must specify to his Insurers that they can only take action against the service provider under the termsand conditions
For IMO goods acceptance please contact our operations department.
Booking confirmations for IMO goods are valid only after acceptance by the Liners
Full and correct declaration of dangerous goods must be delivered to us at least 48Hrs before delivery of the goods
Documents required to open an IMO booking:
• DGD signed (multimodal dangerous form)
• MSDS (material safety data sheet)
Service provisions are, except where expressly agreed otherwise in writing, payable on receipt of the invoice, at their place of issue.
Delayed payment within the agreed terms provides for the debit of default interest at the official discount rate, in addition to the costs for credit recovery.
Penalties are applied where the sums due are paid after the terms agreed